Shipping Policy

Shipping Policy

At TrulySilk, our customers are at the heart of everything we do.
Weā€™re committed to delivering a smooth, transparent, and reliable shopping experience from checkout to delivery. Please take a moment to review our shipping policy below.

Order Processing

All orders are processed within 1ā€“3 business days (Monday to Friday, excluding public holidays).
Once your order has been successfully placed, youā€™ll receive an order confirmation email with your order details.

Please note that processing time is separate from shipping time. During high-demand periods, order processing may take slightly longer, but we always do our best to fulfill orders as quickly as possible.

Shipping & Delivery

We currently ship within the United States, UK, and Australia only.
Our standard shipping time is 4ā€“7 business days after your order has been processed.
Delivery times may vary slightly depending on:

  • The destination address

  • Local courier service efficiency

  • Weather or customs-related delays

We partner with trusted shipping carriers to ensure your order reaches you safely and on time.

Tracking Information

Once your order has shipped, youā€™ll receive a shipping confirmation email containing:

  • Your tracking number

  • The courier name

  • A link to track your shipment in real time

Please allow 1ā€“3 business days for tracking information to update on the courierā€™s website.

Shipping Costs

We offer flat $3.99 shipping charges on all U.S. orders.
Any expedited or special shipping options (if available) will be displayed at checkout along with their respective costs.

Possible Delays

While we work hard to meet all delivery timeframes, unforeseen delays can occasionally occur due to:

  • High seasonal demand

  • Customs inspections or logistics disruptions

  • Weather or courier issues

We appreciate your understanding and patience in such rare situations.

Packaging Information

To optimize delivery efficiency, our products are shipped directly from our partner suppliers in China.
This helps us keep prices affordable and ensures you always receive authentic TrulySilk quality.
Packaging may vary slightly depending on order size and logistics requirements, but your items will always be securely packed.

Lost or Delayed Shipments

If your tracking shows no movement or your order hasnā€™t arrived after the expected timeframe, please reach out to us at silktruly@gmail.com.
Our support team will gladly assist in tracking your package or arranging a replacement if necessary.

Contact Us

For any shipping-related questions or concerns, please contact our support team:
šŸ“© silktruly@gmail.com

Weā€™re always happy to help and ensure you have a seamless TrulySilk experience.