Privacy Policy

Last updated: 13/Oct/2025

Thank you for visiting TrulySilk (ā€œwe,ā€ ā€œus,ā€ or ā€œourā€). This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors and customers who access or make purchases through our website: https://trulysilk.com (the ā€œSiteā€).

By using our Site or placing an order, you agree to the practices described in this policy. If you disagree with any part, please do not use our services.

1. Information We Collect

When you visit or interact with our Site, we may collect various types of personal information, including but not limited to:

A. Information You Provide Directly

  • Name

  • Email address

  • Mailing/shipping address

  • Phone number

  • Billing information (e.g. credit card data)

  • Order details (products, quantity, etc.)

  • Customer support communications, feedback, reviews

B. Information Collected Automatically

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring/exit pages

  • Time stamps of visits

  • Cookies, web beacons, tracking pixels

  • Analytics data (pages viewed, session length, clicks)

C. Information from Third Parties

  • Payment processors (to process payments)

  • Shipping carriers (for tracking and delivery)

  • Analytics providers (e.g. Google Analytics)

  • Marketing/advertising partners (if youā€™ve opted in)

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders (billing, shipping, customer service)

  • To send order confirmations, shipping notices, and updates

  • To respond to your inquiries, complaints, or support requests

  • To detect and prevent fraud or prohibited activity

  • To analyze, improve, and optimize our Site, products, and customer experience

  • To send marketing or promotional emails (if you opt in)

  • To comply with legal obligations and enforce our rights

3. Disclosure & Sharing of Your Information

We may share your personal information with:

  • Service providers & partners (payment gateways, shipping carriers, fulfillment partners)

  • Analytics & advertising partners (to help us understand site usage, run ads)

  • Law enforcement, courts or regulators if required by law or for legal protection

  • Affiliates, successors, or in connection with a business sale or merger

We do not sell your personal data to third parties for their independent use.

4. Cookies & Tracking Technologies

We and our third-party service providers use cookies, local storage, web beacons, and similar technologies to understand how you use our Site, personalize your experience, and show relevant content or advertisements.

You may disable or remove cookies via your browser settings, though doing so may limit certain Site features or your user experience.

Where required by law, we will ask for your consent before placing non-essential cookies.

5. Data Retention

We will retain your personal information only as long as necessary to:

  • Fulfill the purposes for which we collected it (e.g. processing your orders)

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes, enforce our policies, or protect legal rights

After that, we will securely delete or anonymize your data.

6. Your Rights & Choices

Depending on where you live, you may have rights regarding your personal data, such as:

  • Access: Request a copy of the personal information we hold

  • Correction: Ask to correct or update information

  • Deletion: Request deletion (except where we must retain for legal reasons)

  • Restriction: Ask us to limit processing

  • Portability: Receive your data in a portable format

  • Opt-out: Withdraw consent or stop marketing emails

To exercise these rights, contact us (see Contact section). We may ask you to verify your identity before processing requests.

7. Security

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot fully guarantee absolute security.

8. Childrenā€™s Privacy

Our services are not intended for children under the age of 13 (or other age as may apply). We do not knowingly collect or solicit personal information from children. If we learn that weā€™ve collected personal data from a child without parental consent, we will delete that data immediately.

9. International Transfers & Jurisdiction

Because our suppliers and services are located in various countries (e.g. China, U.S.), your personal data may be transferred to, stored in, or processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

Any disputes or claims related to this Privacy Policy or your use of our Site will be governed by the laws applicable in the U.S., unless otherwise required by your jurisdiction.

10. Changes to this Privacy Policy

We may update this policy from time to time (for example, to reflect changes in our practices or applicable law). When we make material changes, we will update the ā€œLast updatedā€ date above and notify you as appropriate.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, please reach out to us via our Contact page:
TrulySilk Contact Page
Or email us at: silktruly@gmail.com